Shipping policy
Shipping Policy
Veltrix
Email: support@Veltrix.shop
Website: Veltrix.shop
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- International Shipping: 7–20 business days
Shipping times may vary depending on your location, carrier performance, and customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions on selected products or orders.
Order Tracking
After your order has been shipped, you will receive a tracking number via email.
Please allow 1–3 business days for tracking updates to appear.
Shipping Delays
Delays may occur due to:
- High demand periods
- Carrier issues
- Weather conditions
- Customs clearance (international orders)
Veltrix is not responsible for delays caused by shipping carriers or external factors.
Incorrect Address
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
Lost or Stolen Packages
Veltrix is not responsible for lost or stolen packages marked as delivered.
If your package is lost during transit, please contact us at support@Veltrix.shop, and we will assist you.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or additional fees.
These charges are the responsibility of the customer and are not included in product or shipping prices.
Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged item and packaging
We will resolve the issue as quickly as possible.
Contact Information
For any shipping-related questions:
Veltrix Support Team
📧 support@Veltrix.shop